CUSTOMER CARE


GENERAL INQUIRIES

hello@shopanonie.com

DAMAGED ITEMS

If you have received a damaged item please contact customer care immediately at hello@shopanonie.com with images/videos of the damaged item(s).

SALES

Please note that all reduced items marked "SALE" are final sale. Such sales include but are not limited to Black Friday, Cyber Monday and End of Season sales. 

All Sample Sales are final.

PRE ORDERS

Please allow up to 4 weeks for production. Help us reduce waste in the fashion industry by pre-ordering items and thus making sure that there are no left over products left unloved. As a thank you for your patience, all pre-orders come with an extra free gift along with your order.

JEWELRY

We realize and appreciate that everyone has unique skin oils and the way they react to metals is different. Please take into consideration that our current collection consists of plated jewelry. We cannot be held responsible if you get a reaction.

After 30 days after purchase we cannot be held responsible for regular wear and tear of the jewelry pieces.